Support

My progress has disappeared

Lingo42 keeps your progress via iCloud. First check under Account → Privacy whether iCloud is reported as active there and when the last sync happened. If a warning is shown, tap it – the message says what is wrong. If you exported a backup earlier, you can read it back in at the same place.

I am moving to a new iPhone

Sign in on the new device with the same Apple ID and install Lingo42. Your progress comes back through iCloud by itself. To make sure nothing is missing, open the app on the old device once more and wait until Account → Privacy shows a recent sync. To be safe, you can export a backup there beforehand.

A learning pack I bought is missing

Learning packs are one-time purchases tied to your Apple ID. In the app, go to Account and tap “Restore purchases" – all packs are then available again, on a new device too. If one is still missing, write to us with the name of the pack.

Refund, invoice, payment problem

Purchases go through the App Store, so billing and refunds are handled by Apple – we have no access to them. Please use reportaproblem.apple.com. If your complaint is about the content of a pack, do write to us anyway so we can improve it.

Does Lingo42 work offline?

Yes. Downloaded packs live on your device, so you can read and learn on a plane or on the underground. New packs and updates need a connection once. Before a longer trip, open the packs once on Wi-Fi. To learn with speech offline as well, you need to download the relevant language pack: in the app, check under Account → Settings → Offline learning whether the green tick is shown.

Something is wrong

A wrong translation, an odd verb form, a typo in a story: send us the passage with the story and the sentence. Your note helps us make the app better for everyone.

Something is missing

A topic you would like to read, a feature you miss, a language you need explanations in: tell us. Your wishes help us develop the app in the right direction.